Privacy Policy

The data controller responsible for your personal data is:

We collect personal data only to the extent necessary to operate the Site and respond to inquiries:

• Inquiry data — when you submit a contact form, we collect your name, email address, and the content of your message.
• Technical data — limited log information such as IP address, user agent, and timestamps, collected automatically by our hosting infrastructure for security and operational integrity.
• Cookies — strictly necessary cookies required for the Site to function. We do not use advertising or third-party tracking cookies.

• To respond to your inquiry — legal basis: Article 6(1)(b) GDPR (steps taken at your request prior to entering into a contract) and Article 6(1)(f) GDPR (legitimate interest in handling correspondence).
• To ensure the security, integrity, and availability of the Site — legal basis: Article 6(1)(f) GDPR (legitimate interest).
• To comply with legal obligations applicable to Prima Marca Global d.o.o. — legal basis: Article 6(1)(c) GDPR.

Inquiry data is retained for as long as necessary to handle the correspondence and, where relevant, to maintain a record of business communications, generally not exceeding twenty-four (24) months from the last interaction, unless a longer retention period is required by applicable law.

Technical log data is retained for a maximum of twelve (12) months.

We do not sell, rent, or trade personal data. Personal data may be accessed by a limited number of authorised personnel of Prima Marca and by trusted service providers acting as processors on our behalf, including hosting and database infrastructure providers. All processors are bound by written agreements requiring confidentiality and GDPR-compliant safeguards.

Where personal data is transferred outside the European Economic Area ("EEA"), we ensure that appropriate safeguards are in place, including European Commission Standard Contractual Clauses or equivalent mechanisms recognised under the GDPR.

Under the GDPR you have the right to:

• access your personal data and obtain a copy thereof;
• request rectification of inaccurate or incomplete data;
• request erasure ("right to be forgotten") where applicable;
• request restriction of processing;
• object to processing based on legitimate interests;
• data portability where processing is automated and based on consent or contract;
• withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at support@primamarca.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP) or your local supervisory authority.

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include encryption in transit, access controls, and segregation of administrative interfaces.

The Site uses only strictly necessary cookies and similar storage required for the operation of the Site (for example, to maintain a secure session for authorised administrative users). No advertising, profiling, or cross-site tracking cookies are used.

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

For any questions regarding this Privacy Policy or our data processing practices, please contact us at support@primamarca.com.